Client relations

Accounting firms need to aim to be more than just reliable.

When a practice is acquired, three major attributes make a difference in client retention.

Here's how to transform drive time from a black hole of dread to a valuable investment of your time.

A recent study has found that avoiding awkward conversations can lead to increased costs in the long run.

Don't underestimate the power of saying 'Thank you.'

At some point everyone has some time pressure, some much more than others, but time pressure is a reality.

Most accountants sooner or later need to have awkward conversations with clients about overdue bills or work that goes beyond the scope of their services, but putting off those conversations can mean they never collect those extra fees.

There are many options for CPAs looking to utilize technology to assist their firm and clients.

While outsourcing and automation both offer answers to talent shortages, as the economy shifts, firms increasingly ask, “Why not do both?”

The best referral sources are existing clients, unless they aren't pleased.

It is important for strategic advisors to concentrate on the big picture. However, sometimes we need to look closely at the details.

In this installment of the Frontier, experts lament the lack of attention paid to the client experience amid all this technological progress.

Two professionals from Andrea & Orendorff in Kenosha, Wisconsin share their perspectives on how to realign your client base to prepare for succession.

Don’t make it hard for people to do business with you.

Make payment a conscious part of your job.

When it comes to the frequency of client communication, there’s no magic formula.

Tax season is behind us, and it’s a great time to ask clients for feedback about what you could be doing better.

Client surveys are an effective method to find out what clients are thinking and also give some the opportunity to vent about what displeases them.

You deserve to raise your fees. Can you live up to the service expectation?