Customer experience

A group of lawmakers has urged the IRS to drop the mandate to follow stringent ID.me standards.

Taxpayers and financial institutions now need to verify their identities when they sign in or register to use the system as an extra security measure.

The service has faced challenges in transitioning the system it uses for authenticating the identities of taxpayers and tax professionals.

A PricewaterhouseCoopers survey reveals businesses are nowhere near as trusted as they think they are.

The Internal Revenue Service is updating its login procedures for several of its online applications to improve their security.

The tax compliance software company bought a Chile-based provider of biometric identification and e-signature solutions.

The service’s recent policies expedited the hiring of new employees, but prolonged delays in eligibility verification could increase the risk of exposure of taxpayer data, according to a new report.

A group of Democrats has asked the commission to investigate whether the identity verification company illegally misled consumers and government agencies.

The service plans to migrate its online services for tax pros to ID.me this summer, despite congressional objections to the authentication company.

In this latest installment of “The Frontier,” RKL’s chief cloud officer says there is now so much personal data online that someone could assume your identity and lock you out of it.

The Internal Revenue Service is allowing taxpayers to create online accounts through a live, virtual interview with agents, instead of submitting a selfie or other biometric data, after a backlash erupted over privacy concerns.

The Internal Revenue Service backtracked from a plan to use facial recognition software from a third-party company for taxpayer authentication.

Senate Finance chair Ron Wyden weighed in on the use of third-party facial recognition software ID.me in a letter to Commissioner Rettig.

Republicans in Congress have written the service questioning the use of ID.me, and introduced a bill that would ban the practice.

The department is reconsidering the IRS’s reliance on facial recognition software ID.me for access to its website.

The dervice is urging people to use the information in their online taxpayer accounts for the most up-to-date figures on the amount of the advance CTC.

The Internal Revenue Service has implemented a new verification process for taxpayers who want to access their online tax accounts and self-help tools that includes taking a selfie and submitting a photo of their driver’s license or passport to a third-party service, ID.me.