Customer service

Bill.com launches the first AI-enabled business payments platform, and nine other technology developments you and your clients need to know about.

The Internal Revenue Service is searching for a new National Taxpayer Advocate, who will be succeeding longtime Taxpayer Advocate Service leader Nina Olson.

The Internal Revenue Service didn’t comply with congressional directives before closing offices last year, according to a new government report.

The Internal Revenue Service is making progress on improving the taxpayer authentication processes for its online applications, but more needs to be done.

Starting May 13, only individuals who already have a SSN or ITIN will be able to request an Employer Identification Number.

The provider of expense management auditing software is expanding into audits of supplier invoices and contract compliance using artificial intelligence.

The new platform suggests ways to streamline and automate processes in areas such as finance and accounting, marketing and procurement.

Chung brings experience from eBay, Apple and PayPal to the payments and invoicing provider.

Accountants should expect to see an uptick in digital payments in the coming year.

Student loans can now be used to verify a user's identity.