What is AI, anyway?

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Andrew Ostrovsky/agsandrew - Fotolia

The sheer number of times people have written, spoken or even thought the phrase "artificial intelligence" has spiked dramatically in just one year since ChatGPT — possibly its most prominent specimen — exploded onto the scene. 

But just what is it we're talking about when we discuss AI? Amid the panoply of sales pitches and marketing claims that have sprung up like mushrooms after a hard rain, it's easy to lose sight of the basics. 

If we can't establish some common baselines about what AI is and is not, as well as what AI can and can't do, it will be highly difficult to have the coherent conversations on the topic that this profession needs. 

This is why, as part of Accounting Today's inaugural AI Thought Leader Survey, we wanted to ask some very basic questions about AI and its capabilities — we asked 22 AI experts on AI and its future in accounting not about the bleeding edge of this technology and its application to the accounting world, but about these very fundamental and basic concepts that are practically prerequisite for answering the larger questions that have captured people's attention. 

Looking first at just what people think AI actually is, we see a variety of different takes. Some respondents, like Automata founder Wesley Hartman, set their bar very high for what counts as AI in a way that excludes what many today understand the term to mean. 

"Artificial general intelligence is my definition of AI. This is where a system will use reasoning, planning, learning, natural communication and the ability to adjust when new information is presented to accomplish a task," he said. "I also think that the creation of new tasks or goals are important to distinguish between what is AGI versus what is close to AI versus human intelligence."

Others, like PwC vice chair Wes Bricker, took a much more expansive view to include anything that enhances our capabilities as humans. 

"Artificial intelligence is advanced technology designed to enhance our capabilities as humans. It allows us to put people and technology together to create something bigger and better. It is a type of deep learning that uses prompts or existing data to create new content, including text, code, images, videos and audio," said Bricker.  

The majority staked out ground somewhere in the middle, with a wide variety of personal definitions, but what they tended to have in common was that AI is something that can perform tasks that usually require human thought. Jin Chang, CEO of advisory services platform Fieldguide, elaborated a little further on what he thinks that means. 

"Generally AI refers to the simulation of human intelligence, where machines can perform tasks that typically require human intelligence, such as problem-solving, decision-making and understanding natural language," he said. 

In the first of what will be a multi-part series, we explore further how AI thought leaders respond to the question "What is your personal definition of AI? What is artificial intelligence?"

See what these same people think does not count as AI here.

Jin Chang

CEO, Fieldguide
Jin Chang
Larry Zhou
Generally AI refers to the simulation of human intelligence, where machines can perform tasks that typically require human intelligence, such as problem-solving, decision-making and understanding natural language. But AI, in my personal view, is more like a copilot for CPAs. Much like a copilot in an airplane, AI can help with specific aspects of audit and advisory engagements, including reviewing information, drafting content and providing recommendations. Rather than replacing human professionals, AI serves as a valuable complement, allowing practitioners to concentrate on their unique strengths — providing guidance to clients, leveraging their expertise and engaging in meaningful interactions. The goal is not to substitute humans with machines but to serve as a force multiplier, empowering a single or junior practitioner to do the work of several or more experienced professionals. 

Wesley Hartman

Founder, Automata Practice Development 
Wes Hartman 2
SONIA ALVARADO
Artificial general intelligence is my definition of AI. This is where a system will use reasoning, planning, learning, natural communication and the ability to adjust when new information is presented to accomplish a task. I also think that the creation of new tasks or goals are important to distinguish between what is AGI versus what is close to AI versus human intelligence. There are technologies that can accomplish some of the above with machine learning or neural networks, but getting there is still a journey. I think getting to AGI will only be a matter of time, though it is difficult to predict the speed we will get there; it might be something that comes in the next 100 years looking at where we have come from in the last 100 years.

Samantha Bowling

Managing partner, GWCPA
Bowling-Samantha-Garbelman Winslow
Bonnie Johnson
AI is a technology tool that learns from data and enables accountants and auditors to transform how they work by elevating them to a higher level of thinking.

Aaron Harris

CTO, Sage
Aaron Harris
Artificial intelligence is any technology that can perform tasks normally requiring human intelligence. AI algorithms are typically designed by data scientists and AI engineers. After designing an algorithm yielding the most accurate results, they use machine learning to train the AI solution on large, relevant datasets. These fundamentals enable a broad range of human-like capabilities, including natural language processing and speech recognition, image recognition, motion and gesture identification, and decision-making systems. 

Generative AI refers to a category of artificial intelligence that can create new content, often based on patterns or structures learned from existing data. This includes generating text, images and music, and even writing computer code. GPT, the foundation for ChatGPT, is a form of generative AI called a large language model. LLMs are machine learning models designed to apply near human-like reasoning to understand, interpret, and generate text.  

Kacee Johnson

Vice president of strategy and innovation, CPA.com
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Machines that simulate human intelligence and can perform tasks that typically a human would perform.

Jeremy Sulzmann

Vice president, Intuit QuickBooks Partners Segment 
Jeremy Sulzmann Intuit
In the most simple of terms, artificial intelligence is a machine's ability to interpret massive amounts of data in order to solve problems that normally would require human intelligence. At Intuit … our AI-driven expert platform is powered by three key AI technologies: knowledge engineering to codify and work with vast rule sets like the Tax Code; natural language processing to interact with customers without friction and understand and solve for customer needs; and machine learning to learn from the platform's rich data and create personalized experiences. 

Vsu Subramanian

Senior vice president of engineering and head of AI, Avalara
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At its core, AI is the simulation of human intelligence processes by machines, typically computers. For me, AI can help us work better, smarter and faster, making processes more efficient and products more powerful.

Danielle Cheek 

Vice president of strategy and industry relations, MindBridge AI
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We still subscribe to the 1955 McCarthy definition of AI as "the science and engineering of making intelligent machines." We like this definition of AI because it has endured for nearly 70 years, and we expect this to be true in the future. AI has evolved significantly in the last 10 years; at MindBridge we apply our algorithms to find anomalies and financial risk in large datasets. In the future, our application of AI may provide anomaly detection in a connected way, with input data coming from even more sources. AI will continue to evolve, and evolve rapidly, but McCarthy's original definition will still be accurate.

Shane Westra

Chief Product Officer, Canopy
Shane Westra canopy
Artificial intelligence is a branch of computer science focused on creating systems capable of performing tasks that typically require human intelligence. These tasks include learning, reasoning, problem-solving, perception and language understanding. AI systems are designed to simulate human cognitive functions, allowing them to analyze and interpret complex data, make decisions and learn from experiences. The ultimate goal of AI is to develop machines that can adapt and function autonomously in a variety of settings, closely mimicking human thought processes and behaviors.

Enrico Palmerino

CEO, Botkeeper
Botkeeper founder and CEO Enrico Palmerino
Botkeeper
Artificial Intelligence is a form of software that has been designed to solve problems and produce answers in a format that mimics human intelligence.

Jason Staats

Founder, Realize
Jason Staats of Realize
The ability of a computer to perform a task that would normally require a human. Oftentimes it's applied through the lens of machine learning, but ultimately, who cares! It's pervasive in the tools we use, but only matters to the degree it's solving meaningful problems.

Abigail Zhang

Accounting professor, University of Texas, San Antonio 
Abigal Zhang
I usually use the general definition of AI: It is a computer system that can perform tasks that require human intelligence. The most profound aspect of human intelligence involves the ability to learn and make inferences/predictions. Techniques that we can consider as AI: advanced machine learning (e.g., deep neural networks), natural language processing and generation (e.g., ChatGPT), image/video processing or generation (e.g., DALLE-3), and advanced robotics (e.g., Boston Dynamics). 

Blake Oliver

CEO, Earmark
Blake Oliver
Blake Oliver
Artificial intelligence is any computer system that can perform tasks typically requiring human intelligence.

Steve Chase

Vice chair of AI and digital innovation, KPMG
Steve Chase KPMG
Broadly speaking, I view AI as an advanced computer system that can sense, learn, generate and act. It also delves into the creation of advanced intelligent agents that exhibit cognitive abilities such as vision, speech, generation and comprehension to serve as digital personal assistants.  AI is the most transformative technology of our time, and will fundamentally reshape every aspect of our lives at a previously unthinkable pace.

Paul Goodhew, Richard Jackson

Global assurance innovation and emerging technology leader,
Global AI assurance leader
Ernst and Young
Paul Goodhew, EY Global Assurance Innovation & Emerging Technology Leader
Richard Jackson, EY Global Artificial Intelligence Assurance Leader
There are many definitions of AI, and the technology is evolving quickly. Many organizations are looking to establish common definitions, such as the International Organization for Standardization and Organization for Economic Co-operation and Development. What we see as a common thread amongst these definitions is that AI is an IT system or machine-driven approach to intelligence, often resembling human behavior. 

AI is not one single technology, but a diverse set of methods and tools continuously evolving in tandem with advances in data science, chip design, cloud services and end-user adoption. The most common examples of AI methods and tools include natural language processing, machine learning, deep learning, computer vision, conversational intelligence and neural networks.

Wes Bricker

Vice chair, PwC
SEC chief accountant Wesley Bricker
Cohn, Michael
Artificial intelligence is advanced technology designed to enhance our capabilities as humans. It allows us to put people and technology together to create something bigger and better. It is a type of deep learning that uses prompts or existing data to create new content, including text, code, images, videos and audio. 

Chris Griffin

Managing partner, transformation and technology,
Deloitte and Touche LLP
Chris Griffin Deloitte
Artificial intelligence harnesses the power of human intelligence with machine intelligence to enable greater outcomes. AI has solidified its status as one of the most powerful technologies of our generation.

AI creates voluminous opportunities to solve some of the world's most challenging issues. In critical fields, such as finance, health, agriculture, education, energy and the environment, AI has created new markets and possibilities. 

The broad AI market includes generative AI — artificial intelligence that creates original content across various modalities (e.g., text, images, audio, code, voice, video) that would have previously taken human skill and expertise to create.

The unlimited potential of AI is tempered by many milestones to be met and barriers to be overcome, including considering how AI can be developed and deployed intentionally and ethically to help mitigate risks and unintended outcomes as AI becomes more pervasive. 

Pascal Finette

Co-founder and CEO, Be Radical 
Pascal Finette
AI is algorithms and data processing capabilities, striving to emulate facets of human intellect. It represents our endeavor to encode aspects of human reasoning and learning into machines.

Adam Orentlicher

Senior vice president and chief technology officer, Wolters Kluwer, Tax & Accounting North America.
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Artificial intelligence can be defined in many ways, but simply put, it is a technology that emulates human intelligence. This can manifest in various forms, such as presenting upsell/cross-sell opportunities on e-commerce sites, recognizing license plates and billing tolls on highways, or providing recommendations to accountants on potential opportunities or risks. Ultimately, these technologies mimic human actions through technology.

Avani Desai

CEO, Schellman
Desai-Avani-Schellman
AI is the technologies developed that can perform — or at least mimic — tasks that typically require human intelligence. We have an entire field now that is essentially teaching computers to think and act intelligently through the creation of algorithms, software and systems that can process large amounts of data, recognize patterns, make decisions and even learn from experience.  

Hitendra Patil 

President, global F&A outsourcing services, Datamatics Business Solutions Ltd.
Hitendra-Patil-AccountantsWorld
Artificial intelligence (as it exists now) is a system that uses computers and machines to leverage patterns from vast amounts of data to mimic the pattern-identifying, problem-solving and (to some extent) decision-making capabilities of the human mind.

Ellen Choi

COO, Aiwyn
Ellen Choi
My personal definition of AI is technology that performs tasks that would normally require human intelligence, and autonomously learns and improves itself over time. I further segment AI into two buckets: narrow AI (ANI) which includes specific capabilities like pattern recognition, language processing, data analysis, etc. restricted to particular domains; and general AI (AGI) with broader human-like reasoning capacities that is not constrained to particular domains.

AI today exists in the ANI stage — advanced in particular areas but limited to the scope of its training. ANI can seemingly exhibit "intelligent behavior" in interpreting complex inputs and determining human-like outputs. For example, AI can now analyze thousands of past tax returns to identify optimal deductions for a client to maximize refunds. But that tax AI cannot then provide personalized tax planning advice that takes into account "black swan" events. True AGI that could replace humans does not exist yet today.
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