Avalara announced a new Guaranteed Accurate audit protection promise for customers of its Avalara AvaTax service.
Under the terms of this guarantee, an industry first, customers will be compensated for financial losses related to a negative audit finding caused by an inaccurate result returned by the AvaTax services, up to the full amount of the customer’s annual service fee.
Avalara’s existing Trust pledge guarantees industry-leading levels of uptime and data protection, security and privacy, penetration testing, automated software update deployments, and next-generation firewall and virus protection. The new guarantee adds a new layer of customer protection.
“We are very excited to be the first tax automation solution provider to put a financial protection promise behind our sales tax software products,” stated Avalara CEO Scott McFarlane. “To our valued customers, I’m so pleased to simply tell you, ‘you’re covered.’ Avalara stands firmly behind its products and services, now more than ever.”
More information about the Guaranteed Accurate audit protection pledge is available here.
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