CCH is back up
Wolters Kluwer Tax & Accounting announced today at 1:45 p.m. E.T., that CCH Axcess is back up following a malware attack that occurred Monday.
“We have restored network and services for CCH Axcess,” the statement reads. “Our priority has been to bring the system up and get you back to work as quickly as possible.”
There are some functions that are still unavailable. The instructions from the company are as follows:
- The e-filing capability is not yet available at this time. We will notify you when it is available; please hold your e-filing until then. Should you attempt to e-file in the meantime, you will receive an upload error message. For now, please save your returns within the CCH Axcess application;
- The email capability is performing slower than normal. You will notice a latency when attempting to send and receive email message;
- Some articles and news are not accessible via links. Currently you will not have access to links to chat or support content; links to CCH Software news, or links to Knowledge Base Articles/Reviews;
- At this time, new users cannot be activated. For now, you will not have the ability to set up new users within the CCH Axcess application.
Wolters Kluwer Tax & Accounting reiterated that it has seen no evidence that customer data was taken or that there was a breach of confidentiality of that data.
“Our investigation is ongoing,” the statement reads. “We are still investigating the root cause of the interruption. Please reach out to your account manager in case of any questions.”
The company's systems suffered a malware attack early Monday morning that made it difficult for users to access online systems like CCH Axcess (see The Wolters Kluwer CCH outage: What happened?). Users reported problems reaching the company by phone. The cyber attack also made it difficult for the company to provide updates about the situation through its website.
Live updates below
Update May 8, 4:48 p.m.: Accounting Today received a tip from a firm in Maryland that CCH Axcess did go back online, but it is offline again now, at least for that particular firm.