Yes, you need to hire people who have or can learn the required technical skills. But no, that doesn’t mean you can ignore soft skills in your hiring.

Every day in our work, the stories managers tell us about good hires gone bad (and bad hires gone worse), are almost always stories about failures in the soft skills, not the hard skills. Nine times out of 10, an unsuccessful hire fails due to soft skills, not hard. Never forget, one very good hire is much better than three or four or five mediocre hires.

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