While the Internal Revenue Service has made progress in improving taxpayer service, tax law enforcement and Business Systems Modernization areas, serious ongoing issues have kept the latter two areas on the Government Accountability Office's high-risk list, the watchdog agency said.
In its latest assessment of IRS's performance in taxpayer service, tax law enforcement, and systems modernization, the GAO said the agency's most noticeable progress has been in taxpayer service. Since the passage of the Reform and Restructuring Act of 1998, improvements in access to IRS by telephone, the accuracy of answers given to taxpayer inquiries, and the growth of IRS's Web site..."have been noteworthy accomplishments," GAO said.
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