Reeling from a series of budget cuts in recent years, the Internal Revenue Service has slashed the customer service functions at its walk-in offices, but did not evaluate the potential impact of reducing or eliminating key services at 386 Taxpayer Assistance Centers prior to implementing changes at those locations, according to a new government report.

The report, from the Treasury Inspector General for Tax Administration, found that the IRS eliminated or reduced tax return preparation, tax law assistance, refund inquiries and transcript request services as part of its fiscal year 2014 “service approach.” However, prior to developing this plan, the IRS did not evaluate the burden each service change would have on taxpayers who visit the centers.

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