The Internal Revenue Service spent $12 million to subscribe to a Microsoft enterprise email system that it was ultimately unable to use, according to a new report.

The report, from the Treasury Inspector General for Tax Administration, said the IRS currently has an on-premises email system, but it lacks archiving capability. The hardware is approaching the end of its support period from the manufacturer and has been experiencing numerous failures, resulting in more work for the IRS’s email support staff.

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