San Mateo, Calif. (April 12, 2004) -- Online accounting and business management product maker NetSuite is now guaranteeing 99.5 percent uptime for its Web-based business applications, including NetSuite, NetERP, NetCRM and Oracle Small Business Suite.

Under the terms of the guarantee, NetSuite customers will receive a credit for that month's service if the vendor fails to deliver 99.5 percent uptime performance. Uptime is measured on a customer-by-customer basis, rather than on a contract-by-contract basis. As specified in NetSuite's new standard license agreement, the guarantee covers the entire Monday-through-Friday period (Eastern Standard Time) and all but a few late night/early morning weekend hours that are reserved for maintenance.

"This uptime announcement is a big deal because we're not just assuring general high availability to our customers, we're insuring guaranteed uptime to all customers," Sean Rollings, senior marketing director, told WebCPA. "This difference is not subtle."

NetSuite's online business applications encompass customer relationship management, order management and fulfillment, inventory management, finance, e-commerce, Web site management, and employee productivity.

-- Richard McCausland

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