Washington (April 11, 2003) - William Stevenson, chair of the National Society of Accountants Federal Taxation committee, told a House subcommittee that although the 2003 filing season went smoothly, an array of problems at the IRS remain that need to be addressed.
Stevenson told the Ways and Means Subcommittee on Oversight that Alexandria, Va.-based NSA sees a need for a directory to improve access to IRS decision-makers, for additional training for IRS personnel, and for the IRS to adopt a policy to First Call Resolution to expedite problem resolution.
“The results of inadequate access and poor communications are chaos and confusion,” Stevenson said. Stevenson noted that in past years, IRS training budgets have been cut as a result of other funding problems.
“We ask that Congress reverse this trend and provide adequate funding to support critical training programs. Without adequate training, all the funds invested in systems modernization will be wasted.
-- WebCPA staff
