Right Networks releases user management portal
Cloud hosting company Right Networks has released My Account, a self service user management portal that allows small business and accountant users to manage their staff permissions and their own client onboarding process. The service is available to all Right Networks customers at no additional cost, but accountants can still opt to use the company’s white glove user management services if they choose.
My Account features a user interface that provides a central portal for daily task management, user setup, billing and invoicing, and client onboarding. Accountant users can also access the helpdesk directly through the service.
Some tasks that users can now do on their own without calling Right Networks support include leasing or buying QuickBooks licenses, purchasing new apps through the Right Networks app marketplace, and manage user entitlements and permissions. Accountants can also manage their own profile details such as passwords or billing and payment options through My Account.
In the near future, the company plans to add more interaction capabilities between users and their staff and clients, as well as a knowledge-based database containing resources such as FAQs and instructional videos, vice president of sales, marketing and business development Will Yapp said.