The figures looked familiar, but out of place. Things made no sense. Yes, I had moved from Windows 2000 and Office 2000 to XP Professional and Office 2003.This was unexpectedly difficult. Office 2003 was on my desktop machine at home. But still the laptop version of the Microsoft operating system for work looked and felt different. It was as if I had had a minor stroke and needed to relearn some cognitive and verbal skills.

The fact that a change so small could be so jarring says a lot about the problems with switching applications in the office, and how changes take bit out of productivity.

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