In the fall of 2001, Richard Harrington visited a few of his employees to see how they were faring after the attack on New York’s World Trade Center.

The CEO of the Thomson Corp. had employees who were much closer to ground zero than was the staff of the Accountants Media Group. But the fact that the head of a multi-billion dollar corporation could take the time to visit a unit of fewer than 20 people made an impression.

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