Who is responsible for IT in your firm? Do you have a written technology plan and budget? Is technology viewed as a strategic asset, or as overhead? Are you adequately staffed in the IT department, and in the firm as a whole? Do you have the right people on your IT team?These are all important questions, and your firm should be able to provide definitive answers if you expect to compete in a rapidly changing digital and global economy. Many traditional services are being commoditized, and profit margins are under pressure. With the right technology, you can compete, as well as offer new, higher-value services.

The good news is that better software, integration and Web-related tools are available, and more are on the horizon as bandwidth increases and becomes more accessible. The demand for IT services is being driven by what end users can do at home, rather than what they can do at the office.

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