New York (April 23, 2004) -- Despite election-year politics, business process outsourcing is gaining mainstream corporate acceptance, and human resources and finance and accounting outsourcing are expected to eclipse IT outsourcing over next five years, according to a survey by Capgemini and IDC.
While 59 percent of respondents said that the current U.S. political and regulatory debate over offshore outsourcing has had some impact on their company's long-term interest in BPO, 71 percent have already outsourced some of their IT functions and 31 percent are involved in outsourcing a portion of their human resources. In addition, 24 percent already outsource part of their finance and accounting. Capgemini and IDC polled more than 200 participants at the IDC Outsourcing Forum this week.
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