Los Angeles (April 17, 2003) - Chief information officers and information technology executives face difficult challenges creating and delivering value for their technology investments, as well as defining that value across the enterprise, according to a recent survey conducted by the Management Solutions and Services Group at Deloitte & Touche and IDG Research Services Group.

The survey, titled “Achieving, Measuring and Communicating IT Value,” explores how companies are utilizing and evaluating their IT investments -- from cost reduction to resource allocation to performance improvement and business value.

Over 200 CIOs and IT executives from financial services, retail/wholesale/distribution, and government organizations with annual revenues ranging from $250 million to $5 billion, responded to a set of questions probing the expectations and value of IT departments, the technology they procure and implement, and the relative contribution and alignment of IT with the larger enterprise.

For the most part, the survey indicated that IT executives have a murky view of technology as it relates to business objectives, while respondents’ expectations contrast with those of their organizations.

Some key findings were:

Two out of every three respondents acknowledge that they have not been successful in measuring and communicating IT value.

Nine out of 10 IT executives say that IT value is either “critical”  or “very important’” to their company.

Nearly half the respondents say that executive management consistently understates the value of information technology.

Also included in the report are analysis and comparisons of vertical industry trends by manufacturing, financial services and consumer businesses.  To learn more about the survey, contact Daniel Mucisko at dmucisko@deloitte.com.

-- WebCPA staff

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