GAO SAYS IRS IMPROVED PERFORMANCE IN '04, BUT BETTER DATA NEEDED ON SOME SERVICES: The Internal Revenue Service scored high marks for processing returns and issuing refunds smoothly during the 2004 filing season, but didn't fare as well on accuracy in answering tax questions, according to a Government Accountability Office report.

The agency met many of its performance goals and continued a trend of improvement during the 2004 filing season, but it didn't improve in all dimensions of its filing season services, and lacked sufficient data to evaluate quality in others, the GAO said in mid-November.

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