Practice management software is evolving from simple time and billing tools into a far broader database system. It now often includes workflow, scheduling, components of a customer/client relationship management program, and integration with popular calendaring programs such as Microsoft Outlook. What is driving this evolution, and is it important to your firm?

Habits, especially bad ones, are not easily broken. From the day people enter the profession until they leave they are taught that value is created through chargeable hours and following the "effort-based" economy.

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