There is growing diversity within CPA firms, and it is taking many forms. For example, the male domination is beginning to wane. This is especially seen at the entry level and is working its way up. There are four distinct generations in the profession, with sharply different views of work and possessing unique skill sets. Then there is the greater influence of marketers, firm administrators, and technologists in firm operations. And don’t forget the more traditional diversity with regard to different cultures and races.
Therefore, it should come as no surprise that I was intrigued by Appendix 4, Strategies for Leveraging Diversity, in the 1998 classic, Working With Emotional Intelligence, by Daniel Goleman. The strategies described were developed by Claude Steele, a Stanford psychologist, who studied the emotional dynamics that undermine the performance of minority group members.
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