Last week, it was again time for National Taxpayer Advocate Nina Olson to roll out yet another congressionally-mandated report detailing 20 of the biggest problems facing taxpayers.What’s impressive is that, for yet another year, her beefs were so fresh.

A year ago at this time, Olson was pontificating on the evils of the Internal Revenue Service’s Questionable Refund Program, after her office had seen a significant increase in the number of people seeking to help claim refunds frozen with little to no explanation. Within the month, the IRS announced that it would undertake a major review of that program. Within two months, the agency outlined a number of steps it would take to overhaul the program.

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