As previously reported, the majority of 99 accounting firms surveyed by ConvergenceCoaching have implemented work-from-home programs for their staff. Convergence has now released further insights, both positive and negative feedback, from those firms.
Positive results included:
- Better balance for team members 92%
- Improved employee morale and engagement 75%
- Retention of team members who would have otherwise left 63 out of 92 firms - 68%
- Made the firm more attractive to prospective employees — 59%
- Improved efficiency 34%
- Allowed the firm to recruit employees from other geographies 16%
Firms commented that the remote programs created everything from "[relieving] space constraints” to "[creating] more longevity in the younger generation.” One firm even attested, “Our turnover has been lower since we implemented this program eight years ago.”
Negative results included:
- Made communications more difficult 51%
- Caused some work to become less efficient 35%
- Created some resentment from those who don’t believe the programs should be in place 35%, and from those who don’t qualify to participate in the programs 29%
- Have caused areas where trust is missing to be highlighted 28%
- Have highlighted technology issues 23%
- Highlighted staff performance issues 18%
A personal touch may provide more than we think, as the top complaint amongst firms was a lack of communication and quality. “Some of us feel disconnected by those who no longer come to this office on a daily basis. They may not be considered for work due to out of sight out of mind,” a firm remarked.
For the full report, head to ConvergenceCoaching's site here.