Creating a better client experience

With client expectations changing rapidly, Inovautus Consulting’s Sarah Johnson Dobek explains how firms need to improve the experience they offer.

Johnson Dobek client experience podcast screen
Retro microphone with an 'On the Air' illuminated sign on a desk, vignetted background.

Client expectations are changing rapidly, and not just in terms of the services they expect; in this podcast, Sarah Johnson Dobek of Inovautus Consulting explains how firms need to improve the client experience they offer.