Client strategies

What exactly does the 'Year of the client' mean, and how can CPA firms deliver on the client-centric promise?

As affordable accounting services become the new standard, the key to thriving will be brand affinity, loyalty and admiration, starting with client experience.

Most firm owners focus on the revenue lever they have pulled their whole career, but they may never have touched the other lever.

Clients may be able to save thousands in taxes and prepare for a better future with the introduction of even the most rudimentary financial planning.

The reason integrated firms are being built and attracting clients is not because service bundling is a clever revenue trick.

Understanding the differences and setting expectations properly can make or break a successful engagement.

Something big is happening in the American retirement landscape, and small businesses are right in the middle of it.

RSM's latest economic research has given it a new understanding of one of its biggest client categories.

Staffing, career paths and a practical playbook can be applied to the new model.

The advisory gap isn't about services. It's about understanding how business owners actually think.

Growth strategies at the largest firms in the country this year are revolving around identifying and finding the right clients, and serving them better.

Knowing exactly who you serve — and why — is becoming one of the most powerful competitive advantages a small firm can develop.

Here are four things your business clients should be doing today.

The best firms don't build walls to keep clients in — they build wells clients never want to leave. Here are three keys.

Going from a financial professional working for someone else to a business owner running your own firm requires shifting your way of thinking.

Accounting firm leaders should stop waiting for struggling people, processes and clients to change on their own.

Nasty behavior by individuals at client companies toward auditors is widespread and can negatively affect auditor judgment, according a new academic study.

Clients increasingly view their accountants not just as compliance partners, but as essential growth engines. They don't just need a tax return and help with compliance, they need a strategic partner.