Client communications

When you announce the new tax season to your clients, let them know it's a new benefit you're offering.

Plus, Wolters Kluwer launches solution for shortened securities settlement cycle; and other accounting technology news.

There are just three things clients want to know at tax time, and video summaries can provide the answers.

As accountants, we don't get credit for having correct punctuation and spelling, but missing those things makes you look careless and not focused on the details.

Seek feedback from someone outside your professional circle who isn't mired in industry jargon.

As ways of communicating proliferate, it's more important than ever that you be ready to meet clients, prospects and potential employees where they are.

A client resource hub is a dedicated section of your website that serves as an easy-to-skim central repository of information for your clients.

How many of the three As would your clients say you possess?

Very few firms are asking themselves how they can make sure their client service associates are doing the very best job they can.

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.