Client communications

The Top 50 Firm celebrated its establishment of a presence in the virtual landscape.

A recent poll has found that an accountant can rely on a client more than a co-worker for a response to a message.

Joe Greenspan, vice president of commercial operations at Act!, says digital communications are vital for the CPA of today's era.

Paying a firm's retirees; email, text and your clients; when the IRS says wrong; and other highlights from our favorite tax bloggers.

Here's how to transform drive time from a black hole of dread to a valuable investment of your time.

A recent study has found that avoiding awkward conversations can lead to increased costs in the long run.

Don't underestimate the power of saying 'Thank you.'

Most accountants sooner or later need to have awkward conversations with clients about overdue bills or work that goes beyond the scope of their services, but putting off those conversations can mean they never collect those extra fees.

Don’t make it hard for people to do business with you.

In this installment of The Frontier, experts lament the persistence of email, which is seen as out of step with modern business needs despite its ubiquity.