Client communications

Here's how to transform drive time from a black hole of dread to a valuable investment of your time.

A recent study has found that avoiding awkward conversations can lead to increased costs in the long run.

Don't underestimate the power of saying 'Thank you.'

Most accountants sooner or later need to have awkward conversations with clients about overdue bills or work that goes beyond the scope of their services, but putting off those conversations can mean they never collect those extra fees.

Don’t make it hard for people to do business with you.

In this installment of The Frontier, experts lament the persistence of email, which is seen as out of step with modern business needs despite its ubiquity.

When it comes to the frequency of client communication, there’s no magic formula.

Tax season is behind us, and it’s a great time to ask clients for feedback about what you could be doing better.

Practitioners weigh in on whether texting is a good idea, and their preferred ways to communicate.

There’s nothing more valuable for successful people than saving time and having complex things simplified.