Customer experience

Despite legislation in 2015 giving the tax agency more time to double-check returns claiming the EITC and the ACTC, the process often doesn't work.

The Internal Revenue Service is beginning to release tax refunds for taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit after subjecting their tax returns to some extra scrutiny.

The Internal Revenue Service is making progress on improving its authentication processes after a string of data breaches on some of its e-Services and online apps, but some of the improvements haven’t been completely implemented, according to a new report.

The Internal Revenue Service’s processes for assigning Individual Taxpayer Identification Numbers don’t always manage to identify fraudulent or incomplete applications, according to a new report.

The Internal Revenue Service’s efforts last year to safeguard against identity theft by asking employers to file W-2 forms earlier and holding tax refunds longer if taxpayers claimed the Earned Income Tax Credit or the Additional Child Tax Credit did not always work, according to a new report.

The Internal Revenue Service began the 2018 tax filing season Monday as the agency plans to receive more than 155 million tax returns this year.

The Internal Revenue Service is getting ready to open the tax filing season on Monday, Jan. 29, as it gears up to handle the new tax law.

The Internal Revenue Service plans to ask tax professionals additional questions before providing them with assistance as part of its efforts to improve security.

Crooks have already started targeting tax professionals this year.

The Internal Revenue Service said Monday that it was able to transition most of its e-Services user applications to a new platform over the weekend, although it reiterated its warning Friday of delays in moving to new authentication technology.