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The IRS takes a victory lap for customer service in a recent report. But from the standpoint of its most important customers, it isn't serving them nearly as well.
August 13
American Tax and Business Planning -
The IRS needed a month to process paper tax returns this filing season, double the amount last year, due to staffing shortages and unavailable systems.
August 10 -
The October tax nightmare is not caused by the deadline. It's caused by treating July and August as downtime.
August 4
Angel Zhen CPA APC -
Sen. Elizabeth Warren (D-Mass.) is leading 13 senators in investigating whether IRS CEO Frank Bisignano misled Congress about his agency's staffing after the Trump administration gutted the IRS workforce.
July 23 -
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The Internal Revenue Service's Taxpayer Assistance Centers staff provided incorrect advice about the tax laws in nearly half the visits by inspectors.
July 2 -
The Internal Revenue Service had a largely successful tax-filing season, despite staffing cutbacks and long delays on refunds for millions of taxpayers.
June 24 -
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Here are 10 tactics for transforming your client's return from a compliance document to a planning and business development tool.
June 10 -
Most accountants came out of tax season measurably damaged, according to a new index.
May 27 -
The Internal Revenue Service characterizes the 2026 tax filing season as a success. What do you think?
May 21
Wolters Kluwer Tax & Accounting -
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The legislation would enable taxpayers to use a secure IRS website to download a tax form automatically populated with information the IRS already collects.
April 28 -
Accountaneur Advisory's inaugural survey measuring the human cost of tax season is open for participation.
April 28 -
Frank Bisignano testified on Tax Day during a Senate hearing about this past filing season and how IRS operations were affected by the new tax deductions.
April 15 -
Wall Street strategists expect a robust increase in the Treasury's coffers this week as Americans pay their taxes.
April 15 -
Americans rushing to meet the tax deadline are getting bigger refunds on average thanks to Trump's tax law, though the savings are falling short of his promises.
April 15



















