Customer service

The service plans to migrate its online services for tax pros to ID.me this summer, despite congressional objections to the authentication company.

In this latest installment of “The Frontier,” RKL’s chief cloud officer says there is now so much personal data online that someone could assume your identity and lock you out of it.

The subscription management firm releases a new e-invoicing service for SaaS and subscription-model businesses.

Businesses are continuing to reevaluate how they measure success, suggesting that the KPIs to which they hold their AR teams accountable will look a lot different than in years past.

The Internal Revenue Service is allowing taxpayers to create online accounts through a live, virtual interview with agents, instead of submitting a selfie or other biometric data, after a backlash erupted over privacy concerns.

The Internal Revenue Service backtracked from a plan to use facial recognition software from a third-party company for taxpayer authentication.

Senate Finance chair Ron Wyden weighed in on the use of third-party facial recognition software ID.me in a letter to Commissioner Rettig.

Republicans in Congress have written the service questioning the use of ID.me, and introduced a bill that would ban the practice.

The department is reconsidering the IRS’s reliance on facial recognition software ID.me for access to its website.

The dervice is urging people to use the information in their online taxpayer accounts for the most up-to-date figures on the amount of the advance CTC.

Bill.com CEO René Lacerte has been growing his company with recent acquisitions that have been adding spend management and accounts receivable capabilities, with more deals perhaps on the way.

The Internal Revenue Service has implemented a new verification process for taxpayers who want to access their online tax accounts and self-help tools that includes taking a selfie and submitting a photo of their driver’s license or passport to a third-party service, ID.me.

The Internal Revenue Service is strengthening the identity verification and sign-in process for its online self-help tools after a number of high-profile data breaches.

It’s time we apply the principles of customer, brand and product leadership to the accounting experiences we create and drive among our clients, practitioners and managers.

The Internal Revenue Service should be doing more to protect the security of tax transcript information available through its Income Verification Express Service program, according to a new report.

Starting in January, the six-digit numbers will be available to everyone, not just those who have suffered from identity theft.

Amplify plus Sovos creates a solution for business users to manage all their global invoice compliance tasks.

The service is better at detecting identity theft in business tax returns, according to a new report, but it’s still letting many potentially fraudulent claims get through.

Providing your clients with tangible actions they can take to improve cash flow may be one of the most important and impactful pieces of advice you can give.

The controls over the pseudonym program used by Internal Revenue Service employees to protect their identities could be improved, according to a recent report.