Customer service

Businesses are continuing to reevaluate how they measure success, suggesting that the KPIs to which they hold their AR teams accountable will look a lot different than in years past.

The Internal Revenue Service is allowing taxpayers to create online accounts through a live, virtual interview with agents, instead of submitting a selfie or other biometric data, after a backlash erupted over privacy concerns.

The Internal Revenue Service backtracked from a plan to use facial recognition software from a third-party company for taxpayer authentication.

Senate Finance chair Ron Wyden weighed in on the use of third-party facial recognition software ID.me in a letter to Commissioner Rettig.

Republicans in Congress have written the service questioning the use of ID.me, and introduced a bill that would ban the practice.

The department is reconsidering the IRS’s reliance on facial recognition software ID.me for access to its website.

The dervice is urging people to use the information in their online taxpayer accounts for the most up-to-date figures on the amount of the advance CTC.

Bill.com CEO René Lacerte has been growing his company with recent acquisitions that have been adding spend management and accounts receivable capabilities, with more deals perhaps on the way.

The Internal Revenue Service has implemented a new verification process for taxpayers who want to access their online tax accounts and self-help tools that includes taking a selfie and submitting a photo of their driver’s license or passport to a third-party service, ID.me.

The Internal Revenue Service is strengthening the identity verification and sign-in process for its online self-help tools after a number of high-profile data breaches.