Customer service

Bill.com CEO René Lacerte has been growing his company with recent acquisitions that have been adding spend management and accounts receivable capabilities, with more deals perhaps on the way.

The Internal Revenue Service has implemented a new verification process for taxpayers who want to access their online tax accounts and self-help tools that includes taking a selfie and submitting a photo of their driver’s license or passport to a third-party service, ID.me.

The Internal Revenue Service is strengthening the identity verification and sign-in process for its online self-help tools after a number of high-profile data breaches.

It’s time we apply the principles of customer, brand and product leadership to the accounting experiences we create and drive among our clients, practitioners and managers.

The Internal Revenue Service should be doing more to protect the security of tax transcript information available through its Income Verification Express Service program, according to a new report.

Starting in January, the six-digit numbers will be available to everyone, not just those who have suffered from identity theft.

Amplify plus Sovos creates a solution for business users to manage all their global invoice compliance tasks.

The service is better at detecting identity theft in business tax returns, according to a new report, but it’s still letting many potentially fraudulent claims get through.

Providing your clients with tangible actions they can take to improve cash flow may be one of the most important and impactful pieces of advice you can give.

The controls over the pseudonym program used by Internal Revenue Service employees to protect their identities could be improved, according to a recent report.

Billing and invoicing tools are critical for keeping the cash coming in.

The latest: Bill.com offers 90 days free to new customers.

Invoiced users can now transfer overdue invoices to CollBox as a next step, pushing the debt to vetted collections agencies.

AvidXchange raises $260M, Invoiced processes $10B in receivables, and more

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

Turning repetitive tasks over to machines will free knowledge workers for more interesting work.

The company behind the very popular business billing and payments app filed for a $100 million initial public offering on Nov. 15.

An attack on multi-factor authentication, the cost of not investing, and eight other things that happened in technology this past month and how they’ll impact your clients and your firm.

The committee’s annual report to Congress calls for ongoing funding of security efforts.

Bill.com launches the first AI-enabled business payments platform, and nine other technology developments you and your clients need to know about.