Customer service

It’s time we apply the principles of customer, brand and product leadership to the accounting experiences we create and drive among our clients, practitioners and managers.

The Internal Revenue Service should be doing more to protect the security of tax transcript information available through its Income Verification Express Service program, according to a new report.

Starting in January, the six-digit numbers will be available to everyone, not just those who have suffered from identity theft.

Amplify plus Sovos creates a solution for business users to manage all their global invoice compliance tasks.

The service is better at detecting identity theft in business tax returns, according to a new report, but it’s still letting many potentially fraudulent claims get through.

Providing your clients with tangible actions they can take to improve cash flow may be one of the most important and impactful pieces of advice you can give.

The controls over the pseudonym program used by Internal Revenue Service employees to protect their identities could be improved, according to a recent report.

Billing and invoicing tools are critical for keeping the cash coming in.

The latest: Bill.com offers 90 days free to new customers.

Invoiced users can now transfer overdue invoices to CollBox as a next step, pushing the debt to vetted collections agencies.