No one cares how smart you are; they just want you to help them make better financial decisions.

Get off the hamster wheel and into the Learning Zone.

Do a structured debrief right now — while the wounds are still fresh — to ensure busy season goes better next year and beyond.

Don’t point fingers when something goes awry. Focus on your firm’s systems and processes so the same mistakes don’t keep popping up.

Clients don’t care how much you know about accounting; they care how much you know about their situation.

Clients really want to do more business with you. Don’t make it difficult for them.

How well does your firm disagree? “Healthy conflict” is not an oxymoron at high-performing CPA firms. It’s a proven way to make sure the best ideas win and best decisions are made.

Adding the right combination of new capabilities will make you more valuable to clients and more scalable as a business. Follow this advice in today’s new advisory landscape.

Simple steps to spending all day with your favorite, most profitable clients—who happily refer you to their peers.

How would your firm's culture change if your best clients were always in the room?