Just as air travel was never the same after 9/11 and lending was never the same after the 2008 financial crisis, working in an office setting will never be the same post-pandemic.

Do you have someone on your team who’s not flourishing and developing?

During stressful times like these, it’s natural to feel like everything around you is broken.

What Maya Angelou can teach us about client communication.

Right now, we’re in the danger zone of having some of these pandemic-era habits becoming permanent.

The guys in the brown uniforms became United Problem Solvers; why are you still pushing tax returns?

Establish a communication plan now, so your firm can come out of this crisis stronger than ever. Here are three key steps to follow.

How many stars would they give you?

If you find yourself talking for more than 10 consecutive seconds during a client meeting, stop and ask the client an open-ended question, and give them ample time to respond.

How many clients have told you they can’t wait until they’re retired? Suppose you ask them point blank, “What does retirement look like to you?”