Client retention

During this stressful, deadline-driven season it’s especially important to remember to focus on client service.

There are many ways of keeping in touch with clients in a regular and unobtrusive manner.

After all, you’re not selling soap. Or are you?

Most professional service firms spend very little to mitigate attrition and improve loyalty.

Clients want more than market intelligence — they want analysis of general market information to help them act strategically and competitively.

Communicate and carry yourself in a manner that boosts perception with clients and stakeholders.