Client retention

Too much of the way accountants run their practices is driven by subconscious habit.

Predicting the future is hard -- but guiding clients through it shouldn't be.

What makes these ultra-high performers different from the rest of the profession?

With a finite amount of time and resources, you want to be sure you are investing in your best clients.

You’re not an accountant; you’re a luxury service provider.

Follow these four steps for getting the most out of firm-hosted happenings.

Make clients a walking billboard for your firm.

Four words can make all the difference.

Satisfaction isn't enough to keep your clients coming back.

During this stressful, deadline-driven season it’s especially important to remember to focus on client service.

There are many ways of keeping in touch with clients in a regular and unobtrusive manner.

After all, you’re not selling soap. Or are you?

Most professional service firms spend very little to mitigate attrition and improve loyalty.

Clients want more than market intelligence — they want analysis of general market information to help them act strategically and competitively.

Communicate and carry yourself in a manner that boosts perception with clients and stakeholders.

They need to see that their firm offers a path to the future.