Developing accountability in your staff is simple, consultant John Spence told a gathering of accountants here -- but that doesn’t mean it’s easy.

In a wide-ranging keynote address that kicked off the American Institute of CPAs’ 2014 Practitioners Symposium and Tech+ Conference, consultant, author and simplicity expert Spence told attendees that, “The talent you can get, grow and keep on your team is your major differentiator.” Engaged, accountable employees are more important to your firm than your clients, he maintained, because that kind of employee will treat your clients well.

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