As firms struggle to retain good staff, I haven't seen an increase in internal communications. Too many firms are still under the old thinking - staff doesn't need to know. Given the recent turmoil in the profession and the difficulty in keeping good people, you would think that an increase in internal communication would be paramount.

Why, we must wonder, do partners fear sharing information with the very people that make them successful? The No. 1 reason that staff are leaving firms today is that they don't see how they fit into the overall direction and strategy of the firm. When asked if they know what to do to help the firm achieve its two or three main goals for the year, they frequently reply, "No."

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