Getting the greaseWe used to think that the ultimate in debt collection involved baseball bats and broken legs, but that was before we heard about Michelle Dunn. A long-time expert in the collections field - and owner of her own collection agency - Dunn has written a series of books on getting the money you're owed.
The latest of them, Become the Squeaky Wheel, is jam-packed with specific, easy-to-follow advice for clearing up delinquent accounts without having to hurt anyone. Turns out that having a clear credit policy, carefully scripting your calls and getting written payment agreements are more effective than Luca Brazzi. The bottom line is that we are determined never, ever to owe Michelle Dunn any money.
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