Ten years ago, not many would believe that e-mail would eventually become a mission-critical application. Yet today it has taken over many work lives and is gaining an even firmer grip as PDAs, BlackBerries and other mobile devices become widespread.Sadly, most users have little, if any, training in how to effectively organize and follow through with the mass of messages that they receive each day. Little or no planning goes into personal implementation.

IT typically rolls out a new application with a few tips and says, “It’s intuitive.” Right — but! The following questions offer an indication of how much e-mail has taken control of your life.

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