We all encounter professional conflict — but whether it’s owner disagreements, personnel issues, vendor relations matters, client concerns or competitive situations, our professional lives are filled with opportunities to manage it.

However, most of us, given the choice, will shy away or ignore conflict rather than deal with it. Why? More than likely, it’s because conflict isn’t fun — or even comfortable. Perhaps it’s also because we might think that managing conflict is expected to be an innate skill — one that we don’t have. But if that were the case, there would not be a plethora of business courses, Web sites, books and other content available to help us develop our conflict management abilities.

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