Firms are investing heavily in digital document management, in the hope that they will receive a significant return on their investment. Some will be disappointed and frustrated, due to the fact that they did not do enough planning and thinking up front.Don't misunderstand: The investment is necessary and the benefits are huge - if your firm approaches the project properly. Electronic documents are growing exponentially in firms, and the main reason for this is that they can. The technology is affordable and easy to use.
Remember that automation does not fix bad processes and procedures. Therefore, firms should evaluate their objectives, as well as assess their risks, when implementing new systems. This cannot be viewed as a clerical function and delegated to a lower level within the firm. The vision should start at the top, as the responsibility (from a legal standpoint) stays with senior management.
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