One of the advantages of consulting and having relationships with leading firms is being able to witness how firms leverage technology as a strategic asset.Innovative thinking is one thing, while innovative "doing" is another. Take Fuller Landau (www.fullerlandau.com), a Toronto-based chartered accountancy and consulting firm, which has recently unlocked the secrets to successfully managing and carrying out information technology initiatives in a dynamic firm setting. Under the direction of Vlad Guzenberg, the IT director, and his team, Fuller Landau is paving the way to achieve a new level of synergy by creating a revolutionary tool: an all-inclusive, customized, user-friendly intranet.

Fuller Landau's IT team, winner of the Leading Edge Alliance's 2005 Internal Technology Innovation Award, will tell you that the successful creation and implementation of the firm's intranet was contingent on a few critical factors, with technical skill being at the bottom of the list.

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