The Government Accountability Office says that the Taxpayer Advocate Service needs to be collecting better data on the type of cases it handles, as well as how those cases are actually being handled.The office was originally asked to examine why the advocate service has experienced an increased caseload since 2004, how well the service has conducted its activities in terms of measures such as customer satisfaction and quality, and finally, how well the service measures and reports its advocacy efforts.

The advocate service was created by Congress to assist taxpayers in resolving problems with the IRS and to propose changes to the agency’s practices to lessen problems affecting taxpayers in general.

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