While friends and family are more concerned with the holidays at hand, tax practitioners are taking last-minute steps to ensure that they and their clients have a successful tax season.Training people to be able to staff the offices properly is key for Peoples Income Tax Inc., said chief executive Charles McCabe. "There just isn't a supply of qualified preparers out there who are willing to work for three months. And if someone is available, you have to ask why they are available - you don't want to hire someone else's problem."

As a result, the company, with 10 locations in Richmond and central Virginia, places heavy emphasis on finding people who want to learn. "It's better to find people with the right attitude and availability and teach them taxes," McCabe said. He also puts potential preparers through pre-work training, including customer service and marketing, and familiarizing them with the software.

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