In today's market, innovation and security are the primary filters for investing in technology. It's not an easy job to simultaneously manage costs, risks, security and regulatory requirements while driving innovation and growth. Firms that simply spend their budgets on maintaining technology will fall behind, while those that invest in innovation and integration of systems will prosper.To whom technology leaders report will often predict a firm's long-term success, including its return on tech investments. Proper governance is critical, and firms that view technology as a strategic asset get much higher rates of return than those that view it as overhead.

Relationships between executive staff and IT personnel raise several important questions:

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