At the CPA firm of Hamilton, Boynton and Associates, 35 employees communicate with each other from two different locations - one in Simi Valley and the other in Orange County, Calif. - by using instant messaging."It's a lot quicker than using e-mail," said Robert Gaby, CPA and a partner at the firm. "To slip a note for a quick question, nothing with details - just a 'yes' or 'no' kind of answer - especially when someone is on the phone, is very effective."

Today, many CPA firms are using IM services to connect multi-office locations, correspond with their clients, communicate with partners and other employees during conference calls, and to gain quick answers without having to leave their desks. The safest way to correspond over IM in the workplace is proving to be through enterprise instant messaging gateways and platforms.

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