Intuit reported Thursday that it has seen an increase in the number of tax returns electronically filed by professional preparers so far this tax season.
The company’s Accounting Professionals Division is seeing not only increases in the number of e-filed returns, but also an increase in the number of first-time e-filers due to recent IRS electronic filing mandates. To help first-time and seasoned e-filers, Intuit has created online e-file resource centers for tax professionals—one for Lacerte and one for ProSeries.
The significant number of first-time e-filers has also resulted in increased “How do I?” questions in Intuit’s various support channels, including the online knowledgebase, support chat, and Intuit’s Live Community.
“We believe this increase is largely due to two factors: the number of tax professionals who are newly affected by the IRS mandate for e-filing and the broader availability of business e-filing ,” said Julie Avila, a customer experience leader on Intuit’s technical support and service team.
The resource centers include instructional videos, tips from tax professional peers, and links to other useful e-file tools, such as Intuit’s EF Atlas, according to Mike Hahn, a senior manager in the Intuit Academy training group.
Intuit expects to continue to see increases in e-filing by tax professionals as more states’ forms become available for electronic filing.
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