The experience for new employees at the Internal Revenue Service is not always positive, even though the IRS has taken steps to improve the onboarding process, according to a new report.

The report, by the Treasury Inspector General for Tax Administration, came in response to a request from the IRS for a review of its year-long “onboarding process.” TIGTA’s overall objective was to determine whether the IRS’s onboarding program was appropriately integrating new employees for positions in mission-critical occupations into their workforce to become productive employees as quickly as possible.

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