The Internal Revenue Service was unable to keep up with demand for telephone and correspondence services last tax season despite efficiency gains from processing more tax returns electronically, adding Web services, and shifting resources away from enforcement, according to a new government report.

In the report, the Government Accountability Office found that access this year to the IRS’s telephone assistors remained only 68 percent, no better than it was in 2012. The percentage of unanswered paper correspondence that was more than 45 days old increased in 2013 to 47 percent, from 40 percent in 2012.

Register or login for access to this item and much more

All Accounting Today content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access