The Internal Revenue Service has agreed to do more to process whistleblower claims more quickly and efficiently, according to a recent report.

The report, from the Treasury Inspector General for Tax Administration, found that while the whistleblower program helped bring in more than $2 billion in revenue between 2011 and 2016 and reduced inventory backlogs, the IRS could do more to clarify allegations, monitor the timeliness of claim processing, and make sure that rejections or denials are appropriately supported.

It also found that the IRS did not have the right controls in place for sufficient oversight of claim processing. Specifically, it noted:

A lack of performance measurement and quality review impedes program evaluation.

Computerized tracking data that is not always accurate.

Inconsistent coding of claims on the Audit Information Management System.

Claims made by ineligible persons are not always identified.

TIGTA recommended that the Whistleblower Office implement a performance measurement system, as well as controls to ensure consistent, appropriate and quick processing of claims.

The IRS agreed to nine out of the 10 recommendations, maintaining only that its guidance for storing claim documentation is sufficient.

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