The Internal Revenue Service’s delays in processing taxpayer correspondence are lengthening, leading to delayed tax refunds and bigger interest payments from the IRS, according to a new report.

The report, from the Treasury Inspector General for Tax Administration, found inconsistent use of “over-age” correspondence lists by some managers at the IRS causes delays in processing taxpayers’ correspondence, creating a burden for taxpayers who must wait longer for assistance and, in some cases, their tax refunds. 

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